Where can I spend my Oasis Gift Vouchers?
Oasis Gift Vouchers are accepted in Oasis stores throughout the UK and can be used like
cash to pay for all goods found in-store.
How do I contact Oasis Gift Vouchers about my online order?
You can contact us via e-mail at oasis@voucherexpress.co.uk
or call our helpline on 0870 242 2596, Mon-Fri 9am-5pm.
How will I know when my order is processed?
As soon as you place your order, you will receive an e-mail from us, informing you that
your order has been received and is being processed. Two days before your requested delivery
date you will receive another e-mail informing you that your Oasis Gift Voucher(s) have been despatched
to your chosen recipient.
If there is a problem with your order, you will be contacted via e-mail.
On some occasions we may be unable to proceed with an order, if this is the case you will be informed via e-mail. If you feel that your order has been unjustly failed, please place another order on our website using a different form of payment.
How are my gift vouchers delivered?
We use Royal Mail for all our deliveries. All Oasis Gift Voucher orders over £30 need to be
signed for on delivery. Delivery charges do vary depending on the amount ordered.
| Voucher Value | Delivery Charge |
|---|---|
| £10.00-£30.00 | £1.50 |
| £31.00-£99.00 | £2.95 |
| £100.00 and over | £4.95 |
| Next Working Day Delivery - £4.95* | |
Next working day delivery is available on all amounts and costs £4.95. Please ring our helpline on 0870 242 2596, to place an order for next day delivery. *Deliveries to Ireland: Please note we do not offer a next day delivery service to Ireland. Please note that we cannot deliver on Sundays or Bank Holidays.
If there is no-one available to sign for the Oasis Gift Voucher(s) on arrival, a card will be left by the postman informing the occupant that an attempted delivery was made. The vouchers will then be taken to the local Royal Mail Enquiry Office, where they will await collection by the recipient.
A limited delivery will be in operation in week immediately after Christmas. For further details of this, please ring our helpline. Due to the high volume of orders at Christmas, we do advise customers to order early for Christmas delivery.
We can deliver to any BFPO address and addresses in the Channel Islands and Scottish Isles. We also deliver to all areas of southern Ireland. Oasis Gift Vouchers are despatched from the UK mainland - please allow extra time for your order to arrive if sending to any of the areas listed above. Unfortunately we do not deliver to other areas of the world.
What if I've made a mistake on my order?
If you have made a mistake on your order, please ring our helpline 0870 242 2596 and we will
do our best to correct it for you.
Do Oasis Gift Vouchers have an expiry date?
Yes, Oasis Gift Vouchers have a one year expiry date and should be used within this timeframe.
What will appear on my credit card statement?
Your credit card statement will read 'Voucher Express' and the charge will be in £
sterling.
Can I order larger amounts of Oasis Gift Vouchers?
It is possible to order larger amounts of Oasis Gift Vouchers. Please call our helpline on
0870 242 2596.
If you require Oasis Gift Vouchers for business use, please call our
corporate department on 01765 607050 or e-mail
corporate@voucherexpress.co.uk