Where can I spend my Arcadia Gift Vouchers?
Arcadia gift vouchers can be spent in the following stores, Burton, Dorothy
Perkins, Evans, Miss Selfridge, Outfit, Topshop, Topman and Wallis in the UK.
How do I contact Arcadia Online Gift Vouchers?
You can contact us via e-mail at arcadia@voucherexpress.co.uk
or call our helpline 0870 240 8238, Mon-Fri 9am-5pm.
How will I know when my order is processed?
As soon as you place your order, you will receive an e-mail from us, informing
you that your order has been received and is being processed. Two days before
your requested delivery date you will receive another e-mail informing you that
your gift vouchers have been despatched to your chosen recipient.
If there is a problem with your order, you will be contacted via e-mail.
On some occasions we may be unable to proceed with an order, if this is the case
you will be informed via e-mail. If you feel that your order has been unjustly
failed, please place another order on our website using a different form of
payment.
How are my gift vouchers delivered?
We use Royal Mail for all our deliveries. All gift voucher orders over £30 need
to be signed for on delivery. Delivery charges do vary depending on the amount
ordered.
| Voucher Value |
Delivery Charge
|
| £10.00-£30.00 |
£1.00 |
| £31.00-£99.00 |
£2.00 |
| £100.00 and over |
£4.00 |
| Next Working Day Delivery -
£4.00 |
Next working day delivery is available on all amounts and costs £4. Please ring
our helpline on 0870 240 8238, to place an order for next day delivery.
Please note that we can not deliver on Sundays or Bank Holidays.
If there is no-one available to sign for the vouchers on arrival, a card will be
left by the postman informing the occupant that an attempted delivery was made.
The gift vouchers will then be taken to the local Royal Mail Enquiry Office,
where they will await collection by the recipient.
Limited delivery will take place in week immediately after Christmas. For
further details of this, please ring our helpline. Due to the high volume of
orders at Christmas, we do advise customers to order early for Christmas
delivery.
We can deliver to any BFPO address and addresses in the Channel Islands and
Scottish Isles. We are unable to deliver to any other international addresses.
Please note that Arcadia gift vouchers are in sterling value and can only be
spent in the UK with the exception of Eire where the Euro exchange rate will be
applied.
What if I've made a mistake on my order?
If you have made a mistake on your order, please ring our helpline 0870 240
8238 and we will do our best to correct it for you.
Do Arcadia vouchers have an expiry date?
Arcadia vouchers do not have an expiry date and can be spent at any of the
stores detailed above.
What will appear on my credit card statement?
Your credit card statement will read 'Voucher Express' and the charge will be
taken in Sterling and converted into your own currency if necessary.
Can I order larger amounts of vouchers?
It is possible to order larger amounts of gift vouchers.
Please call our helpline on 0870 240 8238.
