FAQs
Where can I spend my Miss Selfridge Vouchers?
Miss Selfridge Vouchers are accepted in all Miss Selfridge stores throughout the
UK and Ireland. Miss Selfridge Vouchers can be exchanged for any goods in
store.
How do I contact Miss Selfridge Vouchers about my online order?
You can contact us via e-mail at
missselfridge@voucherexpress.co.uk or call our helpline on 0870 240
8238, Mon-Fri 9am-5pm.
How will I know when my order is processed?
As soon as you place your order, you will receive an e-mail from us, informing
you that your order has been received and is being processed. Two days before
your requested delivery date you will receive another e-mail informing you that
your Miss Selfridge Vouchers have been despatched to your chosen recipient.
If there is a problem with your order, you will be contacted via e-mail.
On some occasions we may be unable to proceed with an order, if this is the case
you will be informed via e-mail. If you feel that your order has been unjustly
failed, please place another order on our website using a different form of
payment.
How are my Miss Selfridge Vouchers delivered?
We use Royal Mail for all our deliveries. All Miss Selfridge Vouchers orders
over £30 need to be signed for on delivery. Delivery charges do vary
depending on the amount ordered.
| Value |
Delivery Charge |
| £10.00 - £30.00 |
£1.50 |
| £31.00 - £99.00 |
£2.95 |
| £100.00 and over |
£4.95 |
| |
| Next Working Day Delivery - £4.95* |
Next working day delivery is available on all amounts and costs £4.95.
Please ring our helpline on 0870 240 8238, to place an order for next day
delivery. *Deliveries to Ireland: Please note we do not offer a next day
delivery service to the Republic of Ireland. Please note that we can not
deliver on Sundays or Bank Holidays.
If there is no-one available to sign for the Miss Selfridge Voucher(s) on
arrival, a card will be left by the postman informing the occupant that an
attempted delivery was made. The Miss Selfridge Vouchers will then be taken to
the local Royal Mail Enquiry Office, where they will await collection by the
recipient.
A limited delivery will be in operation in the week immediately after
Christmas. For further details of this, please ring our helpline. Due to the
high volume of orders at Christmas, we do advise customers to order early for
Christmas delivery.
We can deliver to any BFPO address and addresses in the Channel Islands and
Scottish Isles. We also deliver to all areas of the Republic of Ireland.
Despatch of Miss Selfridge Vouchers is from mainland UK - please allow extra
time for your order to arrive if sending to any of the areas listed above.
Unfortunately we do not deliver to other areas of the world.
What if I've made a mistake on my order?
If you have made a mistake on your order, please ring our helpline 0870 240 8238
and we will do our best to correct it for you.
Do Miss Selfridge Vouchers have an expiry date?
After your last top-up, you have 24 months to use your Gift card credit before it expires
What will appear on my credit card statement
Your credit card statement will read 'Voucher Express'.
Can I order larger amounts of Miss Selfridge Vouchers?
It is possible to order larger amounts of Miss Selfridge Vouchers. Please call
our helpline on 0870 240 8238.