FAQS


Where can I spend my National Garden Gift Vouchers?

The vouchers are available to buy and spend at nearly 2000 garden retail outlets across the UK. They can be spent against 90,000 different gardening products. For details of your local stockists; visit www.thevouchergarden.co.uk or call 0371 384 3237.

How do I contact National Garden Gift Vouchers about my online order?

You can contact us via e-mail at nggv@voucherexpress.co.uk or call our helpline on 0371 384 3237, Mon-Fri 9am-5pm.

How will I know when my order is processed?

As soon as you place your order, you will receive an e-mail from us, informing you that your order has been received and is being processed. Before your requested delivery date you will receive another e-mail informing you that your National Garden Gift Vouchers have been despatched to your chosen recipient.

If there is a problem with your order, you will be contacted via e-mail.

On some occasions we may be unable to proceed with an order, if this is the case you will be informed via e-mail. If you feel that your order has been unjustly failed, please place another order on our website using a different form of payment.

What if I've made a mistake on my order?

If you have made a mistake on your order, please ring our helpline 0371 384 3237 and we will do our best to correct it for you.

Do National Garden Gift Vouchers have an expiry date?

The expiry date is printed on the voucher.

I live outside the UK. Can I place an order for UK delivery using an overseas credit or debit card?

Yes, you can. We only deliver to addresses in the UK but we can accept Visa, MasterCard and Amex card payments from anywhere in the world. When you get to 'Step 2: Payment Details' please click the 'Input address manually' button to expose all of the billing address fields. Please input your full address. If you have a postcode or ZIP code, input this is  the 'Postcode' field and your country should go in the 'County' field. If you do not have a postcode, please input your country in the 'Postcode' field.


Who runs National Garden Gift Vouchers?

The National Garden Gift Voucher scheme is operated by The Horticultural Trades Association who are a not-for-profit trade association for the Horticultural Industry. The HTA has been established since 1899 and operates the voucher scheme through its independent member businesses of which there are currently nearly 2000 participants. For more information on the HTA and National Garden Gift Vouchers please visit www.the-hta.org.uk or www.thevouchergarden.co.uk or call on 0333 003 3550.

What will appear on my credit card statement

Your credit card statement will read 'Voucher Express'.

Can I order larger amounts of National Garden Gift Vouchers?

It is possible to order larger amounts of National Garden Gift Vouchers and possibly receive a discount on your order. Call 0333 003 3550 or email incentives@the-hta.org.uk for further information on setting up a corporate account.