COVID-19 RESPONSE AND UPDATES

At Voucher Express we recognise that that there's a lot on everyone's mind just now. Within the UK, our service to you has not been impacted and deliveries are continuing to be made normally. We have, however, updated some of our processes to continue to prioritise the wellbeing of both our customers and that of our amazing team.
 
Deliveries
 
Our delivery partners have implemented some changed procedures. Royal Mail has issued the following statement on the safety of receiving parcels:
 
"Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water".
 
For more on this, visit https://www.royalmail.com/coronavirus?iid=HP_M1_CORONAVIRUS. Royal Mail are offering contact free delivery, which means that for the moment, you will not be asked to sign for your delivery on the hand-held device. We will normally receive a photo of your parcel at your doorstep as proof of delivery instead.
 
Steps we've taken
 
  1. Extensively communicated to all our people the importance of following basic hygiene protocols in line with World Health Organisation and Pubic Health England guidance. This particularly focuses on hand hygiene and an emphasis on the importance of spatial separation.
  2. Split key teams into separate geographic locations to mitigate against the risk of whole teams becoming non-operative in the event of an infection or exposure.
  3. We're constantly monitoring supply lines and evaluating any disruption to processes and systems.
  4. As a digital agency, there are many functions that we can perform remotely so we also have a large number of staff currently homeworking.
 
Keeping you in the know on Retail Store Info
 
If we hear about temporary store closures or any update regarding retail Gift Cards, we'll post an update on this page but please be aware that with the situation constantly evolving, the info here may not always be 100% up to date.
 
Last update: 1st April 2020
 
  • Arcadia Group stores are closed. This includes Topshop, Topman, Miss Selfridge, Evans, Dorothy Perkins, Burton, Wallis and Outfit. Gift Cards can still be redeemed online. Check here for their latest COVID-19 update. 
  • Argos have closed all standalone stores. Argos stores within Sainsbury's supermarkets remain open but will only act as a collection point for orders already paid for via the Argos website. You can still spend your Argos Gift Cards and eGift Cards online. View their latest COVID-19 updates here
  • B&Q have closed their stores but Gift Cards and eGift cards can still be redeemed online for click and collect (essential home repair items only) or for home delivery. Check their latest update here
  • Bentalls stores are closed. Gift Cards can only be redeemed in store. If your Gift card is due to expire, please be assured that it will stil be accepted when their stores re-open. You can check their COVID-19 statement here
  • DECATHLON stores are closed but you can still redeem Gift Cards online. Refer to their COVID-19 statement here
  • Debenhams stores are closed but Gift Cards and eGift Cards can still be spent online. Check here for their COVID-19 updates. 
  • Ernest Jones stores are closed. Gift Cards can be redeemed online and they are offering free standard delivery on all online orders. However WHSmith Gift Cards are temporarily unavailable from Voucher Express. You can read their latest COVID-19 update here.
  • Fat Face stores are closed but Gift Cards and egift Cards can be redeemed online and they are offering free standard delivery on all online orders. You can read their latest COVID-19 update here
  • Fenwick stores are closed. Gift Cards can only be redeemed in store. If your Gift card is due to expire, please be assured that it will stil be accepted when their stores re-open. You can check their COVID-19 statement here
  • H.Samuel stores are closed. Gift Cards can be redeemed online and they are offering free standard delivery on all online orders. However WHSmith Gift Cards are temporarily unavailable from Voucher Express. You can read their latest COVID-19 update here
  • Halfords stores are open but not for browsing. You can use the stores for click and collect only and for Drive in, fit and repair services. Gift Cards and eGift cards cannot currently be spent online but Halfords will extend validity on their Gift Cards to ensure you can still spend them when their stores fully re-open. To see their latest updates, please check here
  • Harvey Nichols stores are currently closed. Please contact the Harvey Nichols Customer Service Team by email or call +44(0) 207 259 444 for assistance on how to use your Harvey Nichols Gift Card towards an online purchase. You can read their latest COVID-19 update here.
  • Hobbycraft stores are closed but you can still redeem Gift Cards online. Check their latest COVID-19 statement here
  • Homesense stores are closed, as is tkmaxx.com. Gift Cards can only be redeemed in store or online at tkmaxx.com. However, they do NOT expire so you will be able to spend them when stores and tkmaxx.com re-open. You can view their latest COVID-19 updates here.
  • IKEA stores are closed. Gift Cards can still be redeemed online and there is no expiry. You can read their latest COVID-19 update here
  • John Lewis stores are closed. Their Gift Cards can still be redeemed online at John Lewis and in-sore at Waitrose. You can review their latest COVID-19 statement here
  • Joules stores are closed but you can still spend Gift Cards online. Check for their latest updates regarding COVID-19 here
  • lastminute.com - for their latest updates, check here
  • M&S Foodhalls are open for business but stores that only sell clothing and homeware are closed. Gift Cards and eGift Cards are accepted online and in the Foodhalls. Take a look at their latest updates
  • Matalan stores are closed but you can still shop online to spend your Gift Card. Check out their latest COVID-19 updates here
  • New Look stores are closed. Gift Cards can still be redeemed online. You can read their latest COVID-19 update here.
  • Next have closed all stores and closed their website. If you have a Gift Card that's due to expire, don't worry as you will be able to spend it when they're back up and running. For their latest updates, check here
  • Oasis stores are closed. Gift Cards can still be redeemed online. You can read their latest COVID-19 update here.
  • Pizza Express have advised that all Gift Cards and eGifts due to expire between 25th March and 30th June 2020 have now been extended through to 31st December 2020. Customers do not need to do anything to benefit from this as the extension will be automatic. Check here for their latest COVID-19 update. 
  • Primark have closed all stores. Gift Cards can only be redeemed in store but Primark will be adding an additional 12 months to the validity period for all their Gift cards and eGift cards. Check their latest updates here
  • River Island have closed all stores. You can still redeem your Gift Card online but they have closed their distribution centres so there could be a delay in receiving your delivery. Check their latest updates here
  • Screwfix are now offering a click and collect and home delivery service only. As their Gift cards can only be redeemed in store, this means they cannot be used right now. They have a 5 year validity period though so you will be able to spend them when stores re-open. Check their latest update COVID-19 update here
  • Selfridges stores are closed but Gift Cards can still be redeemed online and there is no expiry. You can view their latest COVID-19 update here.
  • Ticketmaster - for the latest info from Ticketmaster, please refer to their statement online. You can also check out their comprehensive information portal for information on cancelled and rescheduled events. 
  • TK Maxx  stores and the website (tkmaxx.com) are closed.. However, they do NOT expire so you will be able to spend them when stores and the tkmaxx.com re-open. You can view their latest COVID-19 updates here.
  • Virgin Experience Days are offering free extensions on their Gift Cards. Please check their statement and instructions on how to benefit from this
  • Warehouse have closed all stores but Gift Cards and eGift Cards can still be redeemed online. Please check out their latest COVID-19 updates here
  • Whistles stores are closed. Gift Cards can only be redeemed in store. You can read their latest COVID-19 update here
  • WHSmith have closed all stores but Gift Cards can still be redeemed online. However WHSmith Gift Cards are temporarily unavailable from Voucher Express. Take a look at their COVID-19 update here
  • Wickes stores are closed but you can order online using their contactless click and collect service. Wickes Gift Cards cannot be redeemed online but you will be able to use your Gift Card when stores re-open, or if you would prefer a refund on your Gift Card, please contact Wickes directly. Their latest COVID-19 update is here

 We also have a range of digital eGift Cards available, which can be delivered by straight to your loved one's inbox.

eVouchers available from Voucher Express