Terms & Conditions - Gift Vouchers & Cards - Voucher Express

Conditions of use of the Voucher Express website

Your access to and use of the Voucher Express website - this site - is subject to the following terms and conditions which, by accessing and browsing this site, you accept without any limitation or qualification.

General disclaimer

The contents of this site are provided by Voucher Express. Whilst Voucher Express has endeavoured to ensure that all information on this site is correct, the contents of this site are provided to you "as is" without representation or warranty of any kind (express or implied) including, without limitation, any implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Voucher Express accepts no liability for any statement, inaccuracy or omission on this site.

Voucher Express accepts no liability for any direct, special, indirect or consequential loss or damages of any kind resulting from the use of any information obtained directly or indirectly from this site or for any viruses that may infect your computer equipment or other property on account of your access to, use of, downloading of or browsing in this site. All such liability is excluded to the fullest extent permitted by law.

The information on this site is subject to change and may be amended or withdrawn at any time without notice. These Conditions of Use may be changed at any time without notice.

Use of information provided to Voucher Express

All information collected by Voucher Express is stored and handled in accordance with the Data Protection Acts (1984 and 1998).
Personal and financial information collected on this site is used for the sole purpose of processing and delivering your order. During checkout you will be asked to "opt in" to receive information from Voucher Express.

Financial and payment details such as credit/debit card numbers are removed from our database immediately following payment.

All information supplied in our 'feedback' form will be used solely for the purpose of responding to your query or suggestion.

Please note: Posting or transmitting any unlawful, threatening, defamatory, obscene or other inappropriate material is prohibited.


Visitors may read, view, print and download one hard copy of the material for their personal, non-commercial use only.
Visitors may not copy, distribute, sell, publish, display, transmit, reproduce or decompile any part of the material by any means (electronic or not) or for any purpose include it in any derivative works.

Trademarks and intellectual property

Trademarks, service marks and logos displayed on this site belong to Voucher Express or to the retailers represented on the site.
Nothing contained on this site should be construed as granting any licence to use any trademark, service mark of logo displayed on this site without the express written permission of Voucher Express and/or the retailer(s) concerned.

Protecting your security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

All sensitive information is sent from your computer to the secure servers at Voucher Express using Secure Sockets Layer (SSL) encryption to prevent data being intercepted during transmission. All collected information is stored on those secure systems on encrypted databases, and credit card numbers are wiped from the computer database following payment and despatch of Vouchers.

In addition to in house verification procedures Voucher Express employs Verified by Visa / MasterCard Securecode which allows customers to protect their credit cards used online by assigning a secret password. If you have joined the scheme you will be required to provide your password during completion of your order. Voucher Express has no knowledge of, or access to, your password. To maintain secrecy your password is submitted directly to your card issuer, over a secure link, and does not get seen or stored by our system.

Your privacy is very important to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

Voucher Express is a PCI Compliant Tier 3 Online retailer. We comply with all applicable Data Protection and consumer legislation in full and will treat all your personal information as fully confidential.

Gift Vouchers and Gift Cards

Gift Vouchers, Gift Cards and other retailer-owned electronic gifting products including Voucher products distributed by SMS or email supplied by Voucher Express are not intended for resale.

Gift Vouchers & Gift Cards supplied by Hemingways Marketing Services Ltd cannot be exchanged for cash. Each store group operates its own policy on issuing change. Change may be given in the form of a lower denomination Voucher or Card. In some circumstances change, typically if under £1, will be given in cash. In some instances no change will be given. Vouchers or Cards which are defaced, altered or cancelled will not be accepted in shops.

Voucher Express reserves the right to change the range of Vouchers & Cards we offer at any time, without prior notification. Many of the Gift Vouchers and Gift Cards offered are 'multi-option' Vouchers, redeemable for goods in a variety of stores. Voucher Express takes no responsibility for changes to the stores accepting each Voucher, and for any changes to the Terms and Conditions relating to each individual Voucher.

Users should refer to the back of the specific Gift Voucher or Gift Card for any retailer specific terms and conditions.

Most Gift Vouchers & Gift Cards are "open ended" and do not have an expiry date. This does not apply to all Vouchers & Cards and Voucher Express takes no responsibility to changes to the Terms and Conditions of individual Voucher & Card issuers.

Voucher Express do not operate a Sales & Return Policy.

Risk and title will pass to the customer upon delivery. Voucher Express can take no liability for any lost, stolen or damaged Vouchers & Cards once responsibility of ownership has passed to the customer at time of delivery. Voucher Express are not directly linked to any retailers whose products are listed in our range, nor any of the companies who issue 'multi-option' Voucher products. In the event that any one such product or company be placed in either liquidation, administration or receivership there is no obligation on Voucher Express to replace or exchange any previously issued, unspent Gift Vouchers & Gift Cards.


This site is controlled and operated by Voucher Express from its offices in the UK. Voucher Express makes no representation that material in the site is appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable.

If for any reason any provision of these Conditions of Use are determined to be void or unenforceable, then to the extent and in the places only where such provision is determined to be void or unenforceable it shall be severed and the remaining provisions shall continue in full force and effect.

These terms and conditions and anything in this site shall be governed by English Law and all matters in connection with them shall be determined by the English Courts.